Customer Relationship Manager - E-Commerce (m/f/d)

Marketing · Berlin · Full-time · Mid-level

Job description

Job description

Project A is the operational VC that provides its ventures with capital, an extensive network and exclusive access to a wide range of operational expertise. The portfolio includes companies such as Artisense, Catawiki, Horizn Studios, KRY, LIQID, Spryker, uberall and WorldRemit. You can find more information at project-a.com and on the blog insights.project-a.com.

We are looking for:

A new team member for one of our portfolio companies: our multi-channel retailer is revolutionizing the online purchase of car parts for professionals and hobbyists by offering a wide range of products and "on-the-spot" support in several chain stores and workshops. 

What will keep you challenged?

  • Establishing our portfolio company’s CRM infrastructure and setting up a customer-facing tool
  • Analyzing proprietary data and analytics to develop strategies that invest in the most valuable customers
  • Driving test-and-learn (i.e. A/B-testing) campaigns across their customer journey to improve contact optimization strategies and the overall ROI
  • Using data to implement suitable messages and communication rhythms along their entire customer journey
  • Collaborating across teams to drive greater levels of automation
  • Engaging customers by continuously identifying new formats and channels

Which traits contribute to your success?

  • 3+ years of experience in CRM with the usage of a common CRM system
  • Specific HTML- and CSS-knowledge of dynamic and responsive email-design
  • Understanding of interfaces and data structures as well as SQL-know-how, skills in AMPscript and JavaScript (SSJS) would be ideal
  • Excellent analytical abilities to identify and integrate more efficient workflows and processes
  • Strong collaborative spirit and relationship-building both internally and externally
  • Strong communication skills in German and English

What to expect working with our portfolio company:

  • Make a true impact in the E-Commerce industry
  • Well equipped and modern office in the heart of Berlin
  • Transparent culture with flat hierarchies where every person is highly valued
  • Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
  • Possibility for home office and flexible working hours to balance your work and private life
  • Take advantage of employee discount opportunities, company benefits, pension schemes, and partner programs
  • Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
  • Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups

Do you want to be part of our portfolio company’s success story?

We are looking forward to your online application.

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