Customer Relationship Manager - E-Commerce (m/f/d)
We are looking for:
A new team member for one of our portfolio companies: our multi-channel retailer is revolutionizing the online purchase of car parts for professionals and hobbyists by offering a wide range of products and "on-the-spot" support in several chain stores and workshops.
What will keep you challenged?
- Establishing our portfolio company’s CRM infrastructure and setting up a customer-facing tool
- Analyzing proprietary data and analytics to develop strategies that invest in the most valuable customers
- Driving test-and-learn (i.e. A/B-testing) campaigns across their customer journey to improve contact optimization strategies and the overall ROI
- Using data to implement suitable messages and communication rhythms along their entire customer journey
- Collaborating across teams to drive greater levels of automation
- Engaging customers by continuously identifying new formats and channels
Which traits contribute to your success?
- 3+ years of experience in CRM with the usage of a common CRM system
- Specific HTML- and CSS-knowledge of dynamic and responsive email-design
- Excellent analytical abilities to identify and integrate more efficient workflows and processes
- Strong collaborative spirit and relationship-building both internally and externally
- Strong communication skills in German and English
What to expect working with our portfolio company:
- Make a true impact in the E-Commerce industry
- Well equipped and modern office in the heart of Berlin
- Transparent culture with flat hierarchies where every person is highly valued
- Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
- Having fun together as a company with regular team events
- Getting challenged and developing your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
- Possibility for home office and flexible working hours to balance your work and private life
- Take advantage of employee discount opportunities, company benefits, pension schemes, and partner programs
- Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
- Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups
Do you want to be part of our portfolio company’s success story?
We are looking forward to your online application.