Customer Service Expert - Dutch Markets (m/f/d)
We are looking for:
A new team member for one of our portfolio companies in Berlin's FinTech-sector which is modernizing the industry with a mobile-only application that makes financial investments accessible to everybody.
What will keep you challenged?
- Being the first point of contact for the customers in the Dutch area and ensuring excellent customer experience
- Solving challenging requests
- Working closely with other departments to answer even the trickiest questions and providing the best possible customer service
- Collaborating with the Tech Team by sharing customer feedback and proactively helping to continuously improve the app
- Taking the service to the next level
Which traits contribute to your success?
- Relevant experience in the customer service field
- Desire to take on responsibility and initiate change
- Excitement about the fintech and trading industry
- Experience with customer care tools is an advantage
- Thinking in solutions, not in problems
- Positive attitude and a supportive team player
- Strong Dutch and English skills, German is a plus
What to expect working with our portfolio company:
- Make a true impact in the FinTech industry by joining an emerging startup in their internationalization phase
- Well equipped and modern office in the heart of Berlin
- Transparent culture with flat hierarchies where every person is highly valued
- Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
- Having fun together as a company with regular team events
- Getting challenged and developing your professional skills by taking over responsibilities from day one
- Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
- Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups
Do you want to be part of our portfolio company's success story?
We are looking forward to your online application.