Customer Service Expert - Italian Markets (m/f/d)

Job description

Job description

We are looking for:

A new team member for one of our portfolio companies.

What will keep you challenged?

  • Being the first point of contact for the customers in Italy and ensuring excellent customer experience
  • Solving challenging requests  
  • Working closely with other departments to answer even the trickiest questions and providing the best possible customer service
  • Collaborating with the Tech Team by sharing customer feedback and proactively helping to continuously improve the app
  • Taking the service to the next level

Which traits contribute to your success?

  • Relevant experience in the customer service field 
  • Desire to take on responsibility and initiate change 
  • Excitement about the fintech and trading industry 
  • Experience with customer care tools is an advantage
  • Thinking in solutions, not in problems 
  • Positive attitude and a supportive team player 
  • Strong Italian and English or German skills

What to expect working with our portfolio company:

  • Make a true impact in the FinTech industry by joining an emerging startup in their internationalization phase
  • Well equipped and modern office in the heart of Berlin
  • Transparent culture with flat hierarchies where every person is highly valued
  • Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities from day one
  • Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
  • Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups

Do you want to be part of our portfolio company's success story?
We are looking forward to your online application.

Project A is an operational venture capital firm that invests in early stage companies from a variety of industries such as digital health, robotics, and mobility amongst others. Our portfolio includes over 60 companies with different business models including B2C, B2B, SaaS, e-commerce and more. Within our company of over 100 professionals, over 15 teams offer their direct support to our portfolio companies with software engineering, marketing, sales, business intelligence and many other fields. In 2020 Project A was named Germany's best VC by Business Insider magazine.

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By submitting your application, you consent to the transfer of your data to our portfolio companies. The revocation of consent, also individually, is possible at any time for the future by e-mail to jobs@project-a.com. Further information on data processing in the context of applications can be found in the data protection declaration for our application management system.