Customer Success Intern (m/f/d)

Sales · Berlin · Intern · Intern/Working Student

Job description

Job description

We are looking for:

A new team member for one of our Munich based portfolio companies which provides a meeting place for shoppers and product experts. They aim to bridge the gap between the offline and online retail world by bringing the kind of curated, face-to-face advice from the offline world to the E-Commerce sphere.

What will keep you challenged?

  • Playing a critical role in ensuring customers are satisfied with the product and our services in the long term
  • Contacting our portfolio company's customers, supporting them fully on leveraging of the products and in return, increasing the usage rate
  • Helping our clients to successfully implement and use our product by recommending best practices and new strategies
  • Analysing product usage and performance, collect product feedback for our Product & Design teams and analyse potential improvements

Which traits contribute to your success?

  • Practical experience in consulting, start-ups, tech companies in the field of business development or similar
  • Currently a student or graduated successfully from a top university
  • Entrepreneurial mind-set with a keen interest in start-ups and technology
  • Independent, structured, and goal-oriented work manner
  • Ability to quickly grasp problems and find solutions
  • Excited to communicate with stakeholders inside and outside the organisation
  • Verbal and written communication skills in German (native) and English (fluent)
  • Proficiency in MS Office and enjoyment working with new software

Please note that we are looking for support in the Berlin office of our portfolio company. Eligibility to work within the EU is required as well.

What to expect working with our portfolio company:

  • Make a true impact in the Marketplace & E-Commerce industry by joining a highly innovative and disruptive technology company
  • Well equipped and modern office in the heart of Munich
  • Transparent culture with flat hierarchies where every person is highly valued
  • Enjoy the opportunity to pursue steep career development during the company's exciting launch phase
  • Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
  • Possibility for home office and flexible working hours to balance your work and private life
  • Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups

Apply below and become a part of our success story!

Project A is one of Europe's leading venture capital firms, with offices in Berlin and London. Founded in 2012 as an Operational VC, we have backed more than 100 startups across 17 countries and 15 industries, including digital health, Fintech, and mobility. Our dedicated team of 120+ professionals supports our portfolio companies with software engineering, marketing, sales, hiring, and other business-critical services.

Apply now

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About this job

By submitting your application, you consent to the transfer of your data to our portfolio companies. The revocation of consent, also individually, is possible at any time for the future by e-mail to jobs@project-a.com. Further information on data processing in the context of applications can be found in the data protection declaration for our application management system.
By submitting your application, you also consent to us processing your above information and documents via our recruiting platform and the service providers Greenhouse and Talentwall in the USA. The USA does not currently offer a level of data protection comparable to that of the EU. It cannot be guaranteed that the data protection rights of EU citizens are fully respected. You can revoke consent and withdraw your application at any time.