Customer Success Lead (m/f/d)

Customer Service · London · Full-time · Head of

Job description

Job description

We are looking for:

A new team member for one of our portfolio companies in the SaaS industry. Our Venture provides the largest proprietary flexible workspace data set globally. Their mission is simple: to accelerate the world’s transition to the next generation of workspace.

What will keep you challenged?

  • Establishing consultative and trusted relationships with clients
  • Creating best practices and training initiatives for Customer Success, including onboarding and account management in order to consistently exceed client expectations
  • Help define the key metrics Customer Success track, the processes to be followed and the skills / techniques required
  • Responsibility for the growth of all key accounts; including client based initiatives, renewals / upsells
  • Client reporting - presenting insights and analytics

Which traits contribute to your success?

  • Fascination and curiosity about the workspace transformation that is taking place in the world right now
  • Commitment to delivering excellence - Organised, ambitious and motivated
  • Strong commercial awareness as well as emotional intelligence
  • Excellent English communication skills, both in writing and orally.
  • Experience presenting in person and on video calls - Strong proficiency in PowerPoint and Excel
  • Experience leading a team. Desirably 2+ years in a Customer Success management role
  • Ideally previous experience in the flexible workspace industry
  • Exposure or experience to SaaS based technology businesses

Please note that we are looking for support in the London office of our portfolio company. Eligibility to work in the UK is required.

What to expect working with our portfolio company:

  • Attractive salary package
  • Work with our Ventures delighted customers, recognized as some of the most powerful global players in the market
  • State of the art technology
  • Develop your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
  • Hybrid working policy, based around central London HQ
  • Be part of a professional network within the Project A family, with access to regular events, knowledge sharing and meetups

Do you want to be part of our portfolio company’s success story?

We look forward to your application.

Project A is one of Europe's leading venture capital firms, with offices in Berlin and London. Founded in 2012 as an Operational VC, we have backed more than 100 startups across 17 countries and 15 industries, including digital health, Fintech, and mobility. Our dedicated team of 120+ professionals supports our portfolio companies with software engineering, marketing, sales, hiring, and other business-critical services.

Apply now

Personal details

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About this job

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