First Customer Care Officer (m/f/d)

Customer Service · Berlin · Full-time · Head of

Job description

Job description

About the Job

We’re looking for a motivated First Customer Care Officer (m/f/d) to join one of our portfolio companies and support its Customer Care.

In your day-to-day work, you’ll focus on providing a 5-star experience to the German customers, as well as getting the opportunity to contribute to various projects.

Join our portfolio company: A French petcare company focusing on cat and dog owners to provide a monthly subscription based pet insurance. It not only grants chat functionalities with vets but also direct payment solutions when visiting a vet.

In this role, you’ll:

  • Provide an excellent experience to our German customers, by handling inquiries in a timely and quality manner via support channels
  • Process pet insurance claims accurately and efficiently, ensuring compliance with the company policies and procedures in collaboration with veterinarians, policyholders, and internal teams
  • Implement, adapt, and identify areas for improvement in the claims processing and customer service procedures 
  • Make recommendations for process improvements in collaboration with the Ops Team
  • Collect feedback from customers, identify and escalate improvement ideas to the Product Team
  • Be a direct Ambassador for the product, mission, and values

Your Profile

  • Several years of experience as a vet assistant, claims officer or in customer service
  • Excellent interpersonal skills and enjoyment working collaboratively with other teams
  • Proactive and autonomous way of working
  • Able to thrive and prioritise effectively in a fast paced environment
  • Fluent communication skills in German and English, in both spoken and written form

Please note that we are looking for support in the Berlin office of our portfolio company. Eligibility to work within the EU is required as well.

Benefits and Perks

  • Work in a dynamic and friendly environment, surrounded by passionate colleagues in Berlin and in cooperation with the French Team
  • A friendly team in which you are welcome as a person and in which the joy of work and development prospects are at the forefront
  • Challenging and supportive environment with motivated colleagues, where you are expected to achieve something, but where you can learn a lot and have fun
  • Work directly with founders at the very early-stages and have full access to everything that’s going on
  • An attractive compensation
  • Remote friendly
  • A long-term development perspective in a growing company
  • Being part of an instant network within the Project A family

Apply below and become a part of our success story!

Our Commitment to Diversity and Inclusion

Project A is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.

Project A is one of Europe's leading venture capital firms, with offices in Berlin and London. Founded in 2012 as an Operational VC, we have backed more than 100 startups across 17 countries and 15 industries, including digital health, Fintech, and mobility. Our dedicated team of 140+ professionals supports our portfolio companies with software engineering, marketing, sales, hiring, and other business-critical services.

Apply now

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About this job

By submitting your application, you consent to the transfer of your data to our portfolio companies. The revocation of consent, also individually, is possible at any time for the future by e-mail to Further information on data processing in the context of applications can be found in the data protection declaration for our application management system.
By submitting your application, you also consent to us processing your above information and documents via our recruiting platform and the service providers Greenhouse and Talentwall in the USA. The USA does not currently offer a level of data protection comparable to that of the EU. It cannot be guaranteed that the data protection rights of EU citizens are fully respected. You can revoke consent and withdraw your application at any time.