Project Manager in Customer Relations (m/f/d)

Job description

Job description

We are looking for:

A new team member for one of our portfolio companies, a B2C e-commerce company located in Hamburg. They meet customer expectations by providing a full-cycle customer journey selling complete high-quality, house-related projects bringing nature into homes.

What will keep you challenged?

  • Leading projects in a sales and customer-facing department in different process areas, such as the roll-out of new services
  • Supporting the management in the development of new efficient processes and methods for the improvement of the customer experience
  • Controlling, planning and monitoring the costs of your projects
  • Moderating workshops for the development of customer-oriented solutions
  • Taking over the documentation of processes and ensuring a well-founded hand-over to the operational department
  • Creating change requests and taking over role-related administrative tasks in the IT systems of the department

Which traits contribute to your success?

  • Successfully completed degree or training in a relevant field
  • Experienced in planning and managing projects, ideally with a customer or sales focus
  • High understanding of processes and strong analytical skills to use data as a success factor in your tasks
  • Confident use of MS Office package and pivot tables
  • Hands-on working mentality and good communication skills
  • Fluent German (C1) and English
  • Please note that we are looking for support in the Hamburg office of our portfolio company. Eligibility to work within the EU is required as well.

What to expect working with our portfolio company:

  • Make a true impact in the e-commerce industry
  • Well equipped and modern office in Hamburg in Altona
  • Contribution to your HVV Profi Card (public transport)
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
  • Being part of an instant network within the Project A family

Do you want to be part of our portfolio company's success story?
We are looking forward to your online application.

Project A is an operational venture capital firm that invests in early stage companies from a variety of industries such as digital health, robotics, and mobility amongst others. Our portfolio includes over 60 companies with different business models including B2C, B2B, SaaS, e-commerce and more. Within our company of over 100 professionals, over 15 teams offer their direct support to our portfolio companies with software engineering, marketing, sales, business intelligence and many other fields. In 2020 Project A was named Germany's best VC by Business Insider magazine.

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