Senior CRM Manager (m/f/d)

Marketing · Berlin · Full-time · Senior

Job description

Job description

About the Job

We’re looking for an experienced Senior CRM Manager (m/f/d) to join our Marketing team and develop its customer relationship strategies. In your day-to-day work, you’ll focus on ensuring a smooth life cycle journey of the customers of our portfolio companies and get the opportunity to contribute to various projects.

Our Marketing team includes a group of curious, data-driven experts who help our portfolio companies grow their user base. The team covers all areas of programmatic paid media, customer relationship tactics, demand generation, marketing automation & MarTech, and Marketing Ops.

Motivation, creativity, and openness encapsulate our values and culture. That’s why we encourage you to bring yourself to work. Join a multinational team of bright individuals and be inspired to grow, innovate, and take responsibility from the get-go.

In this role, you’ll:

  • Develop and execute customer communication and retention strategies for our portfolio companies
  • Evaluate online marketing tools’ providers and recommend the best suitable options incl. implementation planning and data handling
  • Onboard and train team members and portfolio colleagues while serving as a data-driven marketing advocate
  • Create segmentation & personalisation strategy, a positive customer experience and a sophisticated CRM reporting
  • Execute reviews & presentations of your findings to key stakeholders by using excellent analytical, visualisation and presentation skills

Your Profile

  • 3+ years of professional experience in customer relationship management
  • Deep knowledge in at least two email marketing tools
  • Experienced in setting up new CRM tools & infrastructures
  • Strong interest in staying up to date with the latest trends and technologies
  • Motivated for constant innovation, systematic testing and optimisation along the entire customer lifecycle
  • Analytical mindset, structured worker and proficient tech person
  • Excellent communication skills in English, German is a plus

Please note that we are looking for support in our Berlin office. Eligibility to work within the EU is required as well.

Benefits and Perks

  • Growing in an inspiring team of bright minds
  • Have a steep learning curve, take responsibility from day one
  • Take advantage of discount opportunities from our portfolio companies
  • Stay mindful with the mental health platform Unmind (free membership)
  • Mentoring network within our portfolio with 250+ participants
  • Brainfood sessions with inspiring topics and paid company lunch (even remote!) & team events
  • Mobile work policy Germany-wide or option to work from a modern office (with rooftop terrace in the heart of Berlin)
  • Bike leasing option
Apply below and become a part of our success story!

Our Commitment to Diversity and Inclusion

Project A is committed to diversity and equal opportunities for all – applicants and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences. Our diverse team has different ethnic and cultural origins, gender identities, sexual orientations, family arrangements, religious and political affiliations, socioeconomic statuses, age groups, and abilities.

With 32 nationalities and over 25 spoken languages, we’re confident that you’ll feel right at home. We look forward to your application.

Project A is one of Europe's leading venture capital firms, with offices in Berlin and London. Founded in 2012 as an Operational VC, we have backed more than 100 startups across 17 countries and 15 industries, including digital health, Fintech, and mobility. Our dedicated team of 140+ professionals supports our portfolio companies with software engineering, marketing, sales, hiring, and other business-critical services.

Apply now

Personal details

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About this job

By submitting your application, you consent to the transfer of your data to our portfolio companies. The revocation of consent, also individually, is possible at any time for the future by e-mail to Further information on data processing in the context of applications can be found in the data protection declaration for our application management system.
By submitting your application, you also consent to us processing your above information and documents via our recruiting platform and the service providers Greenhouse and Talentwall in the USA. The USA does not currently offer a level of data protection comparable to that of the EU. It cannot be guaranteed that the data protection rights of EU citizens are fully respected. You can revoke consent and withdraw your application at any time.