Technical Support Analyst (m/f/d)

Job description

Job description

We are looking for:

A new team member for one of our portfolio companies whose main goal is to make the infamous Marketing Flywheel spin. Therefore, brands focus on creating an exceptional customer experience for every single customer while at the same time allocating their marketing budgets to the right activities. The smart leveraging of customer data is the key to achieve this.

What will keep you challenged?

  • Support our portfolio company customers in using their platform and solving technical challenges
  • Being the point of contact for our portfolio company customers for technical support via a ticketing system, via chat and in regular video calls
  • Working closely with product management and engineering in identifying incidents
  • Helping to continuously improve our portfolio company product for the benefit of their customers

Which traits contribute to your success?

  • 1-2 years relevant experience, preferably on a customer side & a basic understanding of Data Science / Machine Learning 
  • Proven track record of an API and its functions/types
  • Strong in direct customer contact with the ability to see things from their perspective
  • Professional communication with developers
  • Goal-oriented, analytical mindset & hands-on working mentality 
  • Excellent English communication skills, German would be a plus
  • Please note that we are looking for support in the BERLIN or HAMBURG office of our portfolio company. Eligibility to work within the EU is required as well.

Tech stack:

  • SQL
  • Python
  • GraphQL 

What to expect working with our portfolio company:

  • Make a true impact in the Marketing Industry
  • Well equipped and modern office in the heart of Berlin
  • Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
  • Transparent culture with flat hierarchies where every person is highly valued
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
  • Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
  • Being part of an instant network within the Project A family with access to regular events, knowledge sharing, and meetups

Do you want to be part of our portfolio company's success story?
We are looking forward to your online application.

Project A is an operational venture capital firm that invests in early stage companies from a variety of industries such as digital health, robotics, and mobility amongst others. Our portfolio includes over 60 companies with different business models including B2C, B2B, SaaS, e-commerce and more. Within our company of over 100 professionals, over 15 teams offer their direct support to our portfolio companies with software engineering, marketing, sales, business intelligence and many other fields. In 2020 Project A was named Germany's best VC by Business Insider magazine.

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By submitting your application, you consent to the transfer of your data to our portfolio companies. The revocation of consent, also individually, is possible at any time for the future by e-mail to jobs@project-a.com. Further information on data processing in the context of applications can be found in the data protection declaration for our application management system.