Technical Support Specialist (m/f/d)

Customer Service · Vienna · Full-time · Mid-level

Job description

Job description

Project A is the operational VC that provides its ventures with capital, an extensive network and exclusive access to a wide range of operational expertise. The portfolio includes companies such as Artisense, Catawiki, Horizn Studios, KRY, LIQID, Spryker, uberall and WorldRemit. You can find more information at and on the blog

We are looking for:

A new team member for one of our portfolio companies.

What will keep you challenged?

  • Ongoing responsibility of the technical support at our portfolio company
  • Providing 1st & 2nd level support to the technical team of our portfolio company
  • Providing timely solutions to the client requests of our portfolio company
  • Achieving a successful implementation of the technology of our portfolio company together with their customers
  • Dispatching complex technical support requests to the development team of our portfolio company
  • Constantly striving to identify and implement improvements to technologies, processes, and methodologies that our portfolio company uses

Which traits contribute to your success?

  • 2+ years of professional experience in the technical support or related areas
  • Degree in a technical area like computer science, engineering or any similar areas
  • Assessing issues in a timely manner to meet deadlines
  • A logical and analytical approach to problem-solving
  • Fluency in English and German language
  • Excellent listening and enquiring skills to be able to understand issues when explained by someone without technical knowledge
  • Proactive attitude with the ability to adapt to change and learn quickly

What to expect working with our portfolio company:

  • Make a true impact in the B2B SaaS industry
  • Well equipped and modern office in the heart of Vienna
  • Thrive from an inspiring, creative, and diverse environment with amazing and smart colleagues from all over the world
  • Transparent culture with flat hierarchies where every person is highly valued
  • Having fun together as a company with regular team events
  • Getting challenged and developing your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
  • Choose from a variety of drinks and healthy snacks available to keep you energized throughout the day
  • Being part of an instant network within the Project A family

Do you want to be part of the success story of our portfolio company?
We are looking forward to your online application.