Customer Care Specialist (m/f)

Location: Berlin

Project A is an operational VC that provides its ventures with capital, an extensive network and exclusive access to a wide range of operational expertise. The Berlin-based investor makes use of the €260m in assets under its management to back early-stage companies in the digital technology space. With its unique organizational structure featuring 100 operational experts, Project A offers its portfolio companies hands-on support in the areas of IT, Marketing & Brand Building, Business Intelligence, Sales and Recruiting. The portfolio includes companies such as Catawiki, WorldRemit, Tictail, Kry, nu3, Wonderbly and ZenMate.

We are looking for:

A new team member for one of our portfolio companies.

Your Tasks

  • First point of contact and responsibility for the wellbeing of the customers of our portfolio company
  • Cross departmental collaboration on process optimization to ensure the best possible service
  • Answering all of the customer’s questions to their full satisfaction in order to convince them of the products of our portfolio company
  • Reporting of customer feedback to the developers 
  • Helping to constantly improve the range of products

Your Profile

  • You have great social skills and enjoy to interact with customers
  • You think customer oriented
  • You do not mind communicating over the phone for the whole day as long as it helps customers to receive an excellent service
  • You like to take the initiative and you have a solution-oriented way of working
  • You are a team player and you keep calm even in fast advancing environments
  • You are fluent in English and German. Spanish is a big plus! 

Our Benefits

  • You will become part of a highly motivated and professional Team
  • You will have the unique opportunity to experience and to make an impact on a recently founded company
  • You will work independently, have all freedom you need and are thus able to personally grow and develop yourself on a constant basis
  • You will work at a modern and well equipped office in the heart of Berlin
  • You will benefit from a communicative, creative and stimulating environment
Do you want to be part of our success story?
We are looking forward to your online application.

Apply now