Customer Care Manager (m/f/d)

Location: Berlin

Project A is the operational VC that provides its ventures with capital, an extensive network and exclusive access to a wide range of operational expertise. The Berlin-based investor makes use of the €260m in assets under its management to back early-stage companies in the digital technology space. With its unique organizational structure featuring 100 operational experts, Project A offers its portfolio companies hands-on support in the areas of Software Engineering, Digital Marketing, Design, Communications, Business Intelligence, Sales and Recruiting. The portfolio includes companies such as Artisense, Catawiki, Horizn Studios, KRY, LIQID, Spryker, uberall and WorldRemit. You can find more information at and on the blog

We are looking for:

A new team member for one of our portfolio companies.

What will keep you challenged?

  • Being the first point of contact and responsibility for the wellbeing of the customers of our portfolio company 
  • Answering all of the customer’s questions to their full satisfaction in order to convince them of the products of our portfolio company
  • Cross departmental collaboration on process optimization to ensure the best possible service
  • Reporting of customer feedback to the developers 
  • Helping to constantly improve the range of products

Which traits contribute to your success?

  • Great social skills and enjoyment in interacting with customers
  • Being oriented to customer satisfaction and problem solving, as well as having an empathetic mindset 
  • Customer orientation and perseverance when helping the customers to reach their desired outcome.  
  • Being an initiator and having a exceptional attention to detail and a strong eye for grammar
  • Being a team player and keeping calm even in fast advancing environments
  • Fluency in English and German. Spanish is a big plus! 

What to expect working with our portfolio company:

  • A passionate and highly motivated team
  • The chance of driving the international growth with your own ideas and creativity in an impactful industry – healthcare
  • A perfect environment for your personal, professional and entrepreneurial development
  • No politics, no bullshit
  • Fast decision making and outcome
  • A communicative and inspiring environment and numerous team lunches, drinks, movie nights, board games and unforgettable moments!

Do you want to be part of the success story of our portfolio company?
We are looking forward to your online application.

Apply now

Project A at Glassdoor

Have a look at what others think of working at Project A.

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